At KidzToyz.store, we understand that sometimes things don’t work out as expected.
That’s why we offer a simple and friendly exchange policy for all our kids’ toys to ensure
your complete satisfaction.
How to Request an Exchange:
- Timeline: You may request an exchange within 5 days of receiving
your order.
- Condition: Toys must be unused, in original packaging, and with all tags
attached.
- Request: Email us at support@kidztoyz.store or use the Contact Us form. Please include your order number and details
of the toy you'd like to exchange.
What Can Be Exchanged?
- Defective, damaged, or incorrectly shipped toys.
- Unopened and unused toys (as per the above conditions).
Exchange Terms:
- Return shipping is FREE for defective or incorrect items.
For other exchanges, buyer is responsible for return shipping.
- We will send you a replacement toy or store credit, as preferred.
- Items not in original condition or beyond the 5-day window cannot be exchanged.
Non-Exchangeable Items:
- Used, damaged after delivery, or missing original parts/tags.
- Personalized or clearance sale items.
Need Help?
Our team is always happy to make things right for our customers! If you have any questions
or concerns about our exchange policy, please contact us or email
support@kidztoyz.store.
